Return your order
Returns up to 90 days after you picked up your package.
As our customer, we want you to feel satisfied and secure with your purchase from us. That's why we offer an easy returns scheme, with up to 90 days to return your product.
For products which are sent via courier (maximum size 75x105 cm) the return cost is €6.9 and you can buy a return label by -clicking here-. Once we have received your order we will process and send the return label to you via email. This normally takes maximum 1 business day. For larger products the return cost is €49.5. To return these products you have to contact our customer service.
Remember to pack your items well to avoid damages in transit. As soon as we have received your returned product(s) we will refund you within 20 days. Refunds are made to the same bank account you paid with upon placing your order.
If the product(s) are unopened you will receive the entire sum (including any deliery costs you paid when you ordered). If the product(s) are opened or not in a new condition, we have the right to retain some of the refund to compensate for the loss in value. The product must be returned in the original packaging.
Please note that open purchase / right of withdrawal does not apply to made-to-measure or personalised items produced especially for you to your specifications such as made-to-measure frames or enlargements.