Right to return and cancel your order
Returns up to 90 days after purchase
As our customer, we want you to feel satisfied and secure with your purchase from us. That's why we offer an easy returns scheme, with up to 90 days to return your product.
This is how it works:
If you return products to us, you must pay all related costs. This inclused return postage, which we do not pay for.
Always enclose the delivery note that was included in the parcel when you received it, as well as the returns form which we sent to you when you requested a return.
Remember to package the products thoroughly and carefully, so that they don't get damaged when in transit.
The return cost is €6.90. To order a returns label, click HERE.
Your return will be collected by GLS on the indicated weekday between 08:00 and 17:00.
Indicate the address at which and the day on which you want your return to be collected by writing in the comments field.
Please note that you must be present when the return is collected in order to physically sign for it.
You can choose to have the return collected at your place of work.
If you choose this, write the address and name of your place of work.
Remember to inform your colleagues that GLS is coming to collect a parcel, so that they don't send the driver away when they arrive.
If the product you want to return is larger than 75x105 cm or 80x80 cm, the cost is €39.5.
With such cases, please contact our customer services, who will help you arrange your return.
If the products are unopened, you will receive a full refund (including the postage you paid when you ordered). If the products are opened or not in new condition, we reserve the right to retain money in proportion to the loss of value.